Vendor Management
Put Your Best Vendors to Work First
You need to know which vendors are worth the spend, and your vendors need clear service areas, firm limits and a fast path to approval. Umbrava scores every vendor on every job and sends work to the ones who earn it.
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Built for Everyone Who Manages Vendors
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In-House Facilities Teams
Hold every vendor to the same standard across your locations, with scores, limits and approvals in one place. -
FM Providers
Manage your subcontractor network across regions, and use vendor scores to decide who gets the next job.
Score Every Vendor on What Matters
Every vendor gets an overall score built from quality, reliability, pricing and engagement: how often they accept work within SLA, arrive and finish on time, and turn around proposals and invoices. See how your vendors rank, how scores trend month over month, and which of your highest-spend vendors are underperforming.
- Overall 67%
- Quality 89%
- Reliability 63%
- Pricing 65%
- Engagement 51%
Vendors
| Rank | Vendor | Score | Completed POs |
|---|---|---|---|
| 1 | Northgate Roofing | 96% | 4,222 |
| 2 | Peabody Plumbing | 94% | 3,496 |
| 3 | Brightline Electric | 92% | 7,890 |
| 4 | Clearview Glass & Door | 90% | 1,234 |
| 5 | Summit Mechanical | 88% | 8,045 |
| 6 | Keystone Facility Services | 85% | 5,678 |
Top Vendors by Spend
Dig Into Any Vendor
Open a vendor to see their score in each category and their spend and completion times by trade, so every conversation about performance starts with numbers. You can also ask about your vendors in plain English through the Claude connector, like why a vendor's reliability score is slipping.
- Overall 85%
- Reliability 72%
- On Time Acceptance 98%
- On Time Arrival 57%
- On Time Completion 74%
- First Trip Resolution 74%
- Quality 89%
- Feedback Rating 93%
- Completed without Recall 98%
- Pricing 88%
- Engagement 91%
Keystone Facility Services #12134
- POs Completed
- 5,678
- Spend
- $2,418,960
- Average Invoice
- $426
- Days to Complete
- 3.1
| Trade | Amount Invoiced | Average Invoice | Completed POs | Days to Complete |
|---|---|---|---|---|
| Plumbing | $612,480 | $384 | 1,595 | 2.4 |
| Electrical | $548,210 | $452 | 1,213 | 2.9 |
| HVAC | $497,630 | $611 | 814 | 3.8 |
| Doors and Hardware | $286,940 | $238 | 1,206 | 1.7 |
| Roofing | $273,120 | $1,082 | 252 | 5.6 |
| Lighting | $200,580 | $335 | 598 | 2.2 |
Claude connector
Why is Keystone's reliability score down?
On Time Arrival. Keystone Facility Services arrived on time for 57% of trips, though it accepted 98% of work orders on time.
Dispatch Automatically or by Hand
Choose auto-dispatch to send work to a ranked list of vendors for the trade, with a not-to-exceed amount for each, or pick the vendor yourself.
Create Work Order
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Auto-Dispatch Manual Dispatch
Asset Peabody Plumbing
Vendor NTE * $ 250.00No Auto-Dispatch Manual Dispatch
Assign VendorFind
- Brightline Electric 21877
- Clearview Glass & Door 20763
- Keystone Facility Services 20594
- Northgate Roofing 20545
- Peabody Plumbing 21448
- Summit Mechanical 21433
Know Where Every Vendor Works
Vendors set the states and counties they cover, and their dispatch points, on a map, so work goes to providers who actually serve that location.
Service Area
Adding Service Areas means you are insured to perform work for that area
United States
Show all selected
- New York
- Pennsylvania
- New Jersey
- Connecticut
Clear Limits From the First Trip
Every vendor work order shows the not-to-exceed amount, first-trip-by and complete-by dates and the PO number. Vendors clock in on site.
Tracking # 857802 Open
Clocked In 06/04/2026 9:12 AM
Peabody Plumbing
On-Site
- Onsite Date
- 06/04/2026
- Vendor NTE
- $250.00
- First Trip By
- 06/04/2026
- Complete By
- 06/11/2026
PO # 001 View Details
Work Order Details
- Assigned To
- Sam Ortiz
- Client
- Harbor Point Grocery
- Location
- Store 7503 1840 Lakeview Pkwy, Columbus, OH 43215
Proposals Built in the Field, Approved on Your Phone
Vendors build proposals by trip, with labor, travel, materials and tax broken out. You review the scope and the total and approve or reject from your phone. When a proposal comes in as a document, Scope Reader pulls out the scope and key terms.
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Your Vendors, Plus Coverage Where You Need It
Umbrava adds your existing vendors to the platform. Where you have gaps, we pair you with screened regional and national providers.
How Work Moves Through Your Vendor Network
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Coverage
Vendors set the states and counties they serve.
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Dispatch
Work goes to a ranked list of vendors, or the one you choose.
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On Site
Vendors clock in when they arrive.
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Proposals
Vendors send proposals by trip, and you approve or reject them.
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Score
Every job shapes the vendor's score.
