Technician Management
Every Tech, Every Job, Every Minute Accounted For
Your techs need a clear schedule and the full job on their phone. You need to know where they are and how the work is going. Umbrava connects your dispatch board to every tech's phone, so you both see the same job.
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Made for Teams With Their Own Techs
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In-House Facilities Teams
Schedule your in-house technicians across every location, and see how their time is spent and how the work is getting done. -
Contractors
Keep your techs on schedule, on the clock and stocked with the right parts, with every job tracked from the road.
See Every Tech's Day on One Board
The dispatch board shows each technician's jobs by the hour, with priorities and travel between stops, in daily or weekly view. You can see who's booked, who's on the road and where the next emergency fits.
Dispatch Board Thu, Jun 4
Daily WeeklyPriority
- 4 Hour Emergency
- 8 Hours
- 3 Days
- Travel
Everything About the Job on Their Phone
Technicians see the trip time, location with directions, scope, service history, notes and documents for every job. On the Way, Clock In and Clock Out time-stamp every trip, so every minute on site is recorded.
Trip 1 · 10:30 am · 1hr ED
#1306182 8 Hours
Supply line leaking under the restroom sink.
- Notes
- Documents
- Service History
- Proposals
- Clock In/Outs
Checklists and Work Orders From the Field
Checklists walk technicians through every inspection with required questions. When they find a new problem, they create a work order on the spot with up to 25 photos or videos.
Analytics & Reporting
Know How Your Team Is Performing
See how each technician's time splits across labor, travel and idle time. Track first-trip resolution, on-time arrival, on-time completion and jobs completed without a recall, and see how work is distributed across your team.
Time Utilization
- Labor 70%
- Travel 15%
- Idle 8%
- Events 4%
- PTO 3%
Workload Distribution
2.4 trips on avg
Performance Score
- 68% First Trip Resolution
- 91% On Time Arrival
- 78% On Time Completion
- 96% Completed without Recall
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The Right Tech With the Right Parts
Umbrava suggests the best technician based on trade, availability and location, and every truck's inventory is tracked, so you know what's on board before the job.
Inventory Management
How a Technician's Day Runs in Umbrava
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Schedule
Jobs land on the dispatch board by the hour.
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On the Way
Techs tap "On the Way" when they leave.
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Clock In
They clock in when they arrive.
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Work
Checklists, service history, notes and photos are on their phone.
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Clock Out
They clock out when the job is done.
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Performance
Every job feeds utilization and performance tracking.
